Build Sira’s public FAQ
Import customer-facing information and check that Sira can use it.
Choose the correct scope
In FAQ, Public FAQ holds documents Sira may use to answer customers: opening hours, services, terms or public warranty information. This PDF upload area is not a public webpage editor. Case files, health information, purchase prices and confidential documents belong in Private documents.
Import a PDF
As an administrator, open FAQ then Public FAQ. Check that the document contains only information customers may receive.
Drop one or more PDFs into the area or click to select them. Each file is limited to 10 MB.
Wait for Analysing to become Active in the list. Then ask a check question through a test channel and verify the answer.
Manage limits and versions
The counter shows usage and the plan limit: 5 Starter, 15 Professionnel, 30 Business, 100 Enterprise. An existing upload may be rejected as a duplicate. When replacing outdated information, identify the correct version and remove conflicting documents; do not leave incompatible price lists together.
If a document is not usable
Check the PDF format, size, analysis status and quota. If Sira still cannot find an answer, ask a precise question covered by the document and check its text quality. A listed file does not guarantee every answer is correct. Give support the document name and displayed message without exposing confidential content.