Cancel renewal or change your plan
Stop future renewals, keep the paid period and schedule a plan change.
Cancel renewal
Canceling renewal stops future subscription renewals. It does not delete your workspace or automatically refund an earlier payment.
Administrator access is required. Keep the confirmation shown after your request.
Open Settings → Subscription and billing.
Choose ‘Cancel renewal’ on the active subscription.
Read the confirmation and confirm only if you want to stop future renewals.
Check that the status becomes ‘Renewal canceled’; refresh the page if needed.
Remaining access and the displayed date
Your plan remains accessible until the already paid access expires, unless the workspace is suspended. Canceling renewal does not add time to that period.
Current limitation: the date beside ‘Access available until’ can differ from the actual expiry time. If that time matters for your work, ask support to confirm it. Do not assume access lasts until the end of the displayed day.
A refund request is separate from canceling renewal. Contact support with the payment reference if you want such a request reviewed.
Schedule another plan or billing cycle
On an active subscription whose renewal has not been canceled, choose ‘Change plan or cycle’. The change is scheduled for the next renewal, without an immediate new charge.
Review the new plan, cycle, amount and effective date. Capacity does not change immediately: the new period must be applied after its corresponding payment.
Before choosing a smaller plan, check active members and pending invitations. The target plan must have enough seats.
Pending change or error
Only one change can be pending at a time. Review the scheduled change and its cancellation button before requesting another.
If cancellation shows an error, refresh and check the status before repeating the action. If it remains unclear, ask support to check it using the time and error message.
After canceling renewal, do not assume that changing plans reactivates the subscription. If the expected actions are not offered, contact support.