Prepare a request in the Finance workspace
Qualify an administrative request, collect documents and organize review.
Configure workflows actually offered
Finance files requires its dedicated module. The administrator confirms the institution profile and workflows: credit application, savings enquiry, membership or customer support. The configured country must be supported by this workspace: Belgium, France, Burkina Faso or Democratic Republic of Congo.
With no workflow selected, no new requests are accepted; existing files remain tracked. Selecting a profile does not constitute authorization as a financial institution.
Qualify and link the customer
The declared contact and customer record are shown separately. A manager checks matches before linking a record or creating one. A declared identity is not a certified identity.
Open New file or a request to qualify.
Check the customer, confirmed country, request type and assignee.
Describe the administrative scope and working deadline.
Define the required documents or explain why none are needed.
Collect and review
Record receipts using available references or documents, then progress through permitted stages. Staff view their assigned files; qualification, waivers and final review depend on manager permissions.
This workspace prepares a request. Closing a file does not mean credit was approved, identity certified or money transferred.